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We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.
We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.
You may return goods for a full refund up to 14 days from receipt of goods. Further information about refunds can be found in our refund policy.
So you need to send something back, here's how to do it. Simply contact our customer service team via the link below to notify them of your return. If you are within Germany we can send you a link to arrange your own return at your own cost. However if you are outside of Germany you will need to arrange your own shipping to return your item again at your own cost. All items returned must be unused, in the original packaging and in a saleable condition. Further information about refunds can be found in our refund policy.
You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required.
Before returning your item(s) please email customer services using the links provided to get your return RMA number. This will help us to track your return and ensure you receive your exchange or refund promptly.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
Once we've received your item(s) back, our returns department will inspect and restock the goods. Once has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.
You can cancel any order placed with us for full refund including carriage up until the point we dispatch it, simply by contacting customer services by telephone or email. Should you wish to cancel an order after it's been dispatched it would fall under our returns guidelines.
If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warranty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfibre towels, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from date of purchase. In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation email.
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