Something's Wrong?


We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.

Returning An Item

We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.

You may return goods for a full refund up to 14 days from receipt of goods. Further information about refunds can be found in our refund policy.

So you need to send something back, here's how to do it.

Simply contact our customer service team via the link below to notify them of your return. If you are within Germany we can send you a link to arrange your own return at your own cost. However if you are outside of Germany you will need to arrange your own shipping to return your item again at your own cost. All items returned must be unused, in the original packaging and in a saleable condition. Further information about refunds can be found in our refund policy.


Frequently Asked Questions